FAQs

Ordering

How can I place an order?

Order online at any time, or call (551) 401-5926 to place an order by phone.

How can I pay?

Checkout is safe and secure. We accept all major credit cards, along with the other payment options shown at checkout.

Will I get an order confirmation?

Yes. You will receive an email with your order details within minutes of placing your order. If you don’t see it, please check your junk or spam folder.

Can I change or cancel my order?

Most orders are processed within one business day, so please contact us right away if something needs to change. Once an order has been placed it may not be cancelled; if you would still like to cancel, a 10% processing fee applies.

Shipping

How much is shipping?

Standard shipping is free on orders of $75 or more within the contiguous United States. Orders under $75 ship for $7.50. Any exceptions are shown on the product page.

For Alaska, Hawaii and US territories, shipping is calculated at checkout based on the weight of your order. Express shipping is available at checkout for an additional charge.

When will my order ship?

Orders ship from our USA-based warehouse, and most are processed within one business day. You will receive an email with tracking as soon as your order ships.

Returns & exchanges

What is your return policy?

Unused items in their original packaging can be returned within 30 days of delivery for a full refund to your original form of payment. Items marked final sale can’t be returned. Original shipping charges are non-refundable, and return shipping is not covered. Everything is on our Returns & Exchanges page.

How do I return an item?

No pre-authorization is needed. Pack the item with your packing slip and mail it, postmarked within 30 days of delivery, to:

Zavaire
930 Newark Avenue, Suite 402
Jersey City, NJ 07306

No packing slip? Include a note with your order number, name and email address. We recommend a tracked, insured service, since we can’t refund a return that doesn’t reach us.

How long does a refund take?

Refunds are issued to your original form of payment once your return is received and approved. Please allow up to 14 business days for it to appear, depending on your bank or card provider.

Can I exchange an item?

The fastest way is to place a new order for the piece you want, then return the original for a full refund. That way you won’t miss out if the piece sells out, and many of our designs sell out quickly.

I received a gift that isn’t my style.

Return it for store credit. Include the original order number or the gift giver’s name or email, a note that says “store credit please,” and your email address. We’ll take care of the rest.

Problems with an order

I received the wrong item, or an item is missing.

Please contact us within 5 business days of delivery with your order number, name and address. If we made a mistake, we will send the right piece or refund you in full, including shipping.

My order arrived damaged.

Let us know within 5 business days of delivery, and keep all of the original packaging, inserts and labels until the claim is resolved; the carrier may ask to inspect it. Please don’t send the damaged piece back unless we ask you to. We will send a replacement or a refund.

Our jewelry

Is your jewelry handmade?

Much of it is, so small variations in color, texture and finish from one piece to the next are normal and part of each piece’s character. A small number of pieces are cast or finished with the help of machinery. More about Zavaire.

Is it nickel-free or hypoallergenic?

It depends on the piece. The materials for each design are listed on its product page, under Details and Materials & Care. If you have a metal sensitivity, check those first, or ask us.

How should I care for my jewelry?

Take it off before swimming, bathing or exercising, put it on after lotion and perfume, and store each piece on its own so it can’t scratch or tangle. Care notes for each piece are on its product page.