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Questions about an order, a return or exchange, or a piece you’re considering? Send us a note, and find an answer right away while you write. Sending something back? Everything you need is on our Returns & Exchanges page.

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Most questions are answered here, instantly.

How can I track my Zavaire order?

As soon as your order ships, Zavaire emails you a tracking link so you can follow your package all the way to your door. You can also log in to your Zavaire account to view your order history and tracking details. Go to your account →

What is Zavaire's return policy?

Unused items in their original packaging, with tags if applicable, can be returned within 30 days of delivery for a full refund to the original form of payment. Items marked final sale can't be returned. Original shipping charges are non-refundable, and return shipping is not covered. You don't need to ask first: pack the item with your packing slip and mail it, postmarked within 30 days of delivery, to Zavaire, 930 Newark Avenue, Suite 402, Jersey City, NJ 07306. Returns & Exchanges →

How much does shipping cost at Zavaire?

Standard shipping is free on orders of $75 or more within the contiguous United States. Orders under $75 ship for $7.50. Shipping to Alaska and Hawaii is calculated at checkout based on the weight of the order. Express shipping is available at checkout for an additional charge. Any exceptions are shown on the product page. Shipping details →

How long does a Zavaire refund take?

Once your return is received and approved, Zavaire refunds your original form of payment. Please allow up to 14 business days for the refund to appear, depending on your bank or card provider. Returns & Exchanges →

Can I change or cancel my Zavaire order?

Once an order has been placed, it may not be cancelled. Every order goes straight into Zavaire's processing queue, and most are processed within one business day, so an order may already have been processed internally even if your account still shows it as unfulfilled. If something needs to change, contact Zavaire right away at (551) 401-5926 or by email.

What should I do if my Zavaire order arrived damaged?

Contact Zavaire within 5 business days of delivery by email or at (551) 401-5926. Please wait for Zavaire's response, and don't return the item just yet. Keep all of the original packaging, inserts and labels until the claim is resolved, because the carrier may ask to inspect it. Zavaire will send a replacement or a refund.

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(551) 401-5926

Answered 24/7. The agent who answers can help with basic questions, start an order and log your question, and a Zavaire specialist follows up within one business day.
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Sending something back? Everything you need is on Returns & Exchanges. Delivery details are on Shipping.

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