Accessibility Statement

Zavaire LLC is committed to making zavaire.com usable by everyone, including people with disabilities, whatever device or assistive technology they use. This page explains the standard we follow, how we check the site, what we have fixed, what is still in progress, and how to reach us.

Last updated September 17, 2026. Most recent review completed September 17, 2026. Next scheduled review: by March 2027.

Scope

This page covers the website at zavaire.com, including product, collection, cart, search, blog and information pages, on desktop and mobile. Checkout, payment and customer-account sign-in are hosted by Shopify, our e-commerce platform; see “Known limitations” below.

Our standard

We use the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C), as the standard for this site. These guidelines explain how to make web content usable for people with a wide range of disabilities, including people who are blind or have low vision, people who are deaf or hard of hearing, and people with motor, speech or cognitive disabilities.

Where we are today

Accessibility is ongoing work for us, not a one-time project. We are working toward full conformance with WCAG 2.2 Level AA, and we keep improving the site with every review. The areas still in progress, most of them in content provided by our partners, are listed under “Known limitations” below, along with what we are doing about each one.

Who is responsible

Our customer care team handles accessibility requests and follows each reported problem through to a fix. Accessibility is part of how we design, build and update the site, not a separate task. We keep a written record of each review, the problems found, and how and when each was fixed.

How we review the site

Our most recent review, completed on September 17, 2026, was a self-evaluation in four parts:

• Automated testing of every page. All 512 pages listed in our sitemap, plus the cart, search, sign-in and error pages, were tested with axe-core, an industry-standard accessibility engine, against the WCAG 2.0, 2.1 and 2.2 Level A and AA rules. A sample of pages was also tested at phone size.
• Keyboard testing of the full buying path. We used only the keyboard to go from the home page through the menu, a collection, sorting, a product page, product options, the cart, discount codes and the start of checkout, on desktop and phone screen sizes. At each step we checked that focus stayed visible, was never lost or trapped, and that controls had clear names and states.
• Manual checks of heading structure, color contrast, touch-target size, motion, and page layout when zoomed or viewed on a narrow screen (320 pixels wide).
• Image descriptions. We reviewed each of our more than 1,800 product photos against the photo itself and rewrote its text description to say what the piece is, its materials and colors, and, where it helps, how and where it was made.

What we changed after that review

• Visible focus everywhere. The keyboard focus outline now shows in a contrasting color throughout the site, including the header, footer, email sign-up and customer-review area.
• Sorting by keyboard. Sort options on collection and search pages can now be chosen with Enter or Space, and screen readers announce them as a list of options.
• Focus that stays put. Closing the mobile menu returns you to the menu button. Removing an item from your cart moves focus to the next item and announces the change. Pressing Enter in a quantity field no longer sends you straight to checkout.
• Clearer names. “Add” and “Choose options” buttons on product listings now name the product they act on. Product information sections are announced without stray symbols.
• Swipeable photos on phones. On phone screens, the photo strip inside each product listing can now be reached with a keyboard and scrolled with the arrow keys, and it is announced with the name of the product it belongs to.
• Customer reviews by keyboard. You can move between the “Product reviews” and “Store reviews” tabs with the arrow keys, and review links respond to Enter.
• Error messages you can hear. If a discount code can’t be applied, the message is linked to the code field and announced.
• No automatically moving content. The customer-review carousel on the home page moves only when you choose.
• Larger touch targets. Controls for moving between product photos on mobile are at least 24 by 24 pixels.
• Clearer page structure. Each page has a single main heading, each menu is announced by its own name, and decorative loading placeholders are hidden from assistive technology.
• Better contrast. Secondary text in our customer-review widget was darkened to meet the minimum contrast ratio of 4.5:1.
• Reflow. Articles with wide tables fit narrow screens; the table scrolls on its own instead of the whole page.
• Image descriptions. All product photo descriptions were rewritten, as described above. An empty link was removed from a blog article.

After these changes, every product, collection, information and blog page we tested returned no WCAG Level A or AA failures in automated testing on desktop. Automated tools find only some kinds of problems, which is why we also test by hand.

Accessibility features

• Keyboard access. Menus, sorting, product options, the cart and the start of checkout can be reached and used with a keyboard, and “skip to content” links let you bypass the menu.
• Structure. Pages use headings in a logical order and named navigation regions, so screen-reader users can move through them quickly.
• Text alternatives. Product photos carry written descriptions; purely decorative images are hidden from screen readers.
• Status messages. Adding to or removing from the cart, and changes to the cart total, are announced to screen readers.
• Readable text and controls. Text and controls are checked for color contrast, pages can be enlarged with your browser’s zoom, and buttons and links are sized to be easy to tap.
• Labeled forms. Form fields and buttons carry names that assistive technology can announce, and errors are tied to the field they belong to.
• Reduced motion. Our own animations respect your device’s “reduce motion” setting.

Known limitations

• Checkout and sign-in (Shopify). Checkout, payment and the customer sign-in page are hosted by Shopify. We have adjusted the checkout colors available to us so that text, including the small policy links, meets contrast requirements. The sign-in page still limits zoom on some phones, which is a Shopify setting we cannot change. If anything in checkout or sign-in gets in your way, call or email us and we will take your order directly, at the same prices and terms.
• Customer reviews (Judge.me). Reviews are provided by Judge.me. We found keyboard problems in their review area, raised them with Judge.me, and added our own fixes; we keep checking this area after their updates. If any part of the reviews is hard to use, we are glad to read reviews to you or send them by email.
• Customer-submitted content. Photos and text in customer reviews are written by customers and may not include text descriptions.
• Screen-reader testing. Our reviews so far have used automated tools, keyboard testing and the browser’s accessibility information. We are adding hands-on testing with screen readers such as VoiceOver to our next review.

We choose partners who state their own accessibility commitments and, where their tools allow it, add our own fixes, but we cannot fully control their content.

Our ongoing commitment

• We review the site for accessibility at least twice a year, and whenever we make significant changes to its design or features.
• We check accessibility before new page designs and features go live, and write text descriptions for new product photos when we add them.
• We fix problems in order of how much they get in the way of using the site, starting with anything that blocks finding or buying a piece.
• We update this page after each review.

Compatibility

zavaire.com is built with HTML, CSS, JavaScript and WAI-ARIA, and is designed to work with current versions of major browsers (Chrome, Safari, Firefox and Edge) and with the screen readers and other assistive technologies built into or commonly used with them. Older browsers and assistive technologies may not display every part of the site as intended.

Other formats

If you would like product details, sizing, care instructions, our policies or anything else on this site in another format, such as large print, plain text by email, or read aloud over the phone, ask us. There is no charge.

Need help or want to tell us about a problem?

If anything on our site is hard to use, please contact us. Tell us the page, what you were trying to do, and the device or assistive technology you were using, if you can.

• Email: Email us
• Phone: (551) 401-5926
• Mail: Zavaire, 930 Newark Avenue, Suite 402, Jersey City, NJ 07306
• Corporate address: Zavaire LLC, 30 N Gould St, Ste N, Sheridan, WY 82801

We aim to reply within two business days and to resolve reported problems within ten business days. If a fix will take longer, we will tell you what we are doing and when to expect it. If you are not satisfied with our response, reply and ask for your concern to be reviewed by the company’s management; we will respond in writing.

We can help you order in the meantime. While a problem is being fixed, call or email us and we will help you complete your purchase, as described under “Need help now?” at the top of this page.