Returns & Exchanges

If a piece isn’t right, sending it back is simple: no forms, no pre-authorization, and the option for a refund, store credit, or exchange.

30 days to returnfrom the day it’s delivered
No pre-authorizationjust mail it back with your packing slip
Full refundto your original form of payment
Easy exchangesreorder, then return the original

How to return

You can start a return or exchange here.
Purchasers that opted in for checkout+ will have free return shipping. Purchasers that opted out are responsible for all return shipping fees for goods being returned or exchanged.

What qualifies

Items must be unused, with tags if applicable, and in their original packaging.
Items marked final sale can’t be returned.
Original shipping charges are non-refundable, and return shipping is covered if you purchased coverage through Checkout+.

Package Protection

You can start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Exchanges

Need a different piece, size or color? Place a new order for the one you want here, then return the original. It’s the fastest way, and you won’t miss out if the design sells out — many do.

Gift returns

Received a gift that isn’t your style? Return it for store credit. Include the original order number or the gift giver’s name or email through the return portal. We’ll take care of the rest.

Missing, incorrect, damaged or defective?

Please keep all of the original packaging, inserts and labels until the issue is resolved.

An item is missing: pieces are often packed together, so check every jewelry pouch and piece of packaging, and turn the outer package inside out. Still missing? Keep the entire package and start a return within 5 business days of delivery. Our warehouse will review the video footage of your order being packed and get back to you.
Wrong item: we’re sorry. Start a return within 5 business days of delivery. We will cover the price of the return label regardless of if you purchased Checkout+.
Arrived damaged: Start a return within 5 business days of delivery. Please don’t send the piece back unless we ask you to.
Defective: Start a return within 30 days of delivery. A truly defective piece will be exchanged, and we’ll cover the price of the return label regardless of if you purchased Checkout+.

A note on handmade pieces

Many Zavaire pieces are made by hand, with natural materials and traditional techniques. Slight variations in texture, finish, shape or color are part of each piece’s character, not defects.